Are you aiming for a smooth, fleet dispatch? Are you in a stage to take complete control over how fleets are effectively assigned to drivers even without manual intervention? If you are thinking this way, then this guide is essential for you.
To have an effective and smooth fleet dispatch, you need to have both automatic and manual methods of dispatching.
Taxi booking:
Emerging taxi booking software like Cabcher helps every taxi business with automatic and manual methods of dispatching that come from the following methods of customer bookings:
- Automatic booking through the website
- Manual booking from the admin dashboard
- Recurring booking
- Automatic booking through the website: Your customers can use your booking website to book their rides seamlessly without contacting or any other manual intervention. Once the customer fills in the pickup and destination location details, they are directed to choose the type of fleet and payment methods. Then the booking confirmation gets generated. This process eliminates the manual intervention, reduces the error and the booking gets processed quickly.
- Manual booking: This allows the dispatcher to take control of the booking details. This method is useful for corporate or other clients who need to make the booking even through a call. Since we are here to eliminate manual dispatch but sometimes you need to work on detailed manual booking on urgent basis, our taxi dispatch software lets you handle those situation using manual dispatching option.
- Recurring Booking: Recurring bookings are made for customers who need regular bookings such as daily or weekly appointments. The rides repeat at specific intervals of time without the need of having to book rides individually every time. This service is particularly beneficial for corporate clients or individuals who have consistent needs.
Once the booking is done, the booking information will be shown in the dispatch management dashboard. The dispatch management system lets you operate your taxi business using fleet dispatch using automatic and manual dispatch methods.
Let’s have a look into how manual and automated dispatch helps you develop and expand your business.
Understanding Manual Dispatch:
When it comes to the Manual booking option, you are allowed to make it through one-time booking and recurring booking. Manual dispatch gives the customer a more personalized service in the taxi business. The taxi operator has to fill in all the details, assign drivers, and manage it effectively in real time. This method is effective in making immediate bookings and handling any sort of issues that arise during the scheduling time.
Understanding Auto Dispatch:
Automating your operations is the only way when we talk about technical advantages in these fast-paced industrial environments. Even in the taxi industry, automatic dispatch is a must feature in every dispatch software to assign jobs to the drivers which ensures a seamless dispatching automation. These settings are responsible for controlling the jobs assigned and how they get informed about their new jobs in the driver app.
Without the automatic dispatching feature, every job has to be assigned manually by the dispatcher or operator, which is the most time-consuming in a taxi business. Activating and optimizing the auto dispatch can improve productivity and streamline your taxi operations allowing dispatchers to focus on other strategic tasks.
Getting started with Auto Dispatch:
- One of the critical features of Cabcher is Auto Dispatch which assigns jobs automatically that lets our backend dashboard automatically assign drivers to the booking based on various factors such as availability, proximity, and customer’s pickup radius in miles. The pickup radius in miles for the driver during the auto assign can be changed in the backend dashboard as per the taxi company’s preference.
- This also includes jobs assigned to busy drivers if the vehicle type suits the job
- Jobs are always prioritized to the away driver automatically when the rides are booked in a taxi company.
Dispatch Attempts & Driver Response Time:
- You can set the time of response for the driver to accept the pickup in the backend dashboard. Keep in mind that low response times ensure faster decisions and customer satisfaction.
- Auto Dispatch prefers drivers who are about to finish their current jobs.
Conclusion:
If you are at the phase of improving or developing your taxi business, then you need to install dispatch software like Cabcher that lets you manage booking and dispatch automatically and manually.
Please do register with us for a free trial.